Refund and Cancellation Policy
1. Scope
This policy covers coach and rail tickets sold on brexsion.com; carrier conditions shown before payment may add rules. Your rights under the Law of Ukraine "On Consumer Protection" No. 3153-IX of 10 June 2023 are unaffected.
2. Cancellation windows
- 24+ hours before departure: full fare refund, less non-refundable fees and third-party taxes.
- 24–2 hours: 50% fare refund; booking and service fees are not refunded.
- Under 2 hours: no refund; one transfer may be requested.
- After departure: no refund.
3. Refunds and mandatory fees
Approved refunds go to the original payment method: cards within 5–10 business days, bank transfers up to 30 calendar days. Provider processing fees are deducted where permitted; promotional fares are refundable only as stated at purchase. Mandatory taxes, terminal, platform and insurance charges are refunded only if the carrier or authority returns them, and all charges are shown before payment under the Law of Ukraine "On Electronic Commerce" No. 675-VIII of 03.09.2015.
4. Transfers and no-shows
One transfer to an equal or cheaper departure is allowed if requested at least 2 hours before departure, subject to availability; price differences are payable and rail changes follow carrier rules. A passenger who does not board at the scheduled time and place is a no-show: no refund, transfer or credit is given for no-shows, missed connections or unused legs.
5. Complaints and operator details
Send complaints with your booking reference to contact@brexsion.com or +380 935 272 9229; we reply within 30 calendar days. You may also complain to the State Service of Ukraine on Food Safety and Consumer Protection. Personal data is processed under the Law of Ukraine "On Personal Data Protection" No. 8153-IX of 17.12.2024.
brexsion.com, sole proprietor (PE), Business Center "Horizon", 15 Khreshchatyk St, Kyiv, 01001, Ukraine; EDRPOU 21241328; Managing Director Anna Garcia.